Last updated: 2 October 2026

This Privacy Policy explains how Tan Hoang Gia Trading Company Limited (“THG”, “we”, “us”) collects, uses and protects personal data when you visit tanhoanggia.com.vn or contact us. We are committed to handling your information responsibly and in line with applicable data protection laws, including Vietnam’s Decree 13/2023/ND-CP on Personal Data Protection and, where applicable, the EU General Data Protection Regulation (GDPR).

1. Who we are

Data controller: Tan Hoang Gia Trading Company Limited
Head office: 10/14 Xuan Dieu Street, Quarter 7, Tan Son Nhat Ward, Ho Chi Minh City, Vietnam
Email: info@tanhoanggia.com.vn · Phone: +84 907 028 981

2. What data we collect

When you submit our “Request a Quote” or contact form, we collect:

  • Full name
  • Business email address
  • Company name
  • Phone / WhatsApp number (optional)
  • The content of your request and the product you are enquiring about
  • Technical information sent with the form, such as the page URL, date and time of submission

We may also receive personal data when you contact us directly by email, phone, WhatsApp or Zalo. We do not knowingly collect sensitive personal data, and our website is intended for business customers, not for children.

3. How we use your data

  • To respond to your enquiry and prepare quotations, samples and product information
  • To communicate with you about your project, orders and after-sales matters
  • To maintain business records and meet legal, tax and compliance obligations
  • To protect our website against spam and misuse

We process your data on the basis of your consent when you submit a form, the steps needed before entering into a contract with you, our legitimate interest in running and developing our B2B business, and compliance with legal obligations. We do not sell your personal data and do not use it for automated decision-making.

4. Who we share your data with

Your data is only accessible to authorised THG staff who handle sales, product development and customer service. We may share it with trusted service providers that help us operate our website and email (for example our web hosting and email service providers), who process it on our behalf and under appropriate confidentiality obligations. We may disclose data where required by law or by competent authorities.

Because some of our service providers and customers are located outside Vietnam, your data may be transferred internationally. Where this happens, we take reasonable steps to ensure it remains protected.

5. How long we keep your data

We keep enquiry data for as long as needed to handle your request and our business relationship, and generally no longer than 3 years after our last contact, unless a longer period is required by law (for example accounting or tax records).

6. Cookies and third-party content

Our website uses essential cookies needed for it to work properly (for example security, session and form functions). Some pages embed content from third parties, such as Google Maps on our Contact page and links to LinkedIn, WhatsApp and Zalo. These services may set their own cookies and process data under their own privacy policies. You can control or delete cookies through your browser settings.

7. Your rights

Subject to applicable law, you have the right to:

  • Access the personal data we hold about you
  • Ask us to correct inaccurate or incomplete data
  • Ask us to delete your data or restrict its processing
  • Object to processing or withdraw your consent at any time
  • Receive a copy of your data in a portable format
  • Lodge a complaint with your local data protection authority

To exercise these rights, please email info@tanhoanggia.com.vn. We will respond within the time required by law.

8. How we protect your data

We use appropriate technical and organisational measures, including secure (HTTPS) connections and restricted access to our systems, to protect your data against loss, misuse and unauthorised access.

9. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the “Last updated” date shown above.

10. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at info@tanhoanggia.com.vn or visit our Contact page.